| FREE Ground Shipping! | $80 | 4-8 Business Days |
| Ground Shipping | $5.95 | 4-8 Business Days |
| Priority Shipping | $8.95 | 2-4 Business Days |
| Express Shipping | $29.95 | 1-2 Business Day |
| Canada & UK Shipping | $24.99 | TBD |
| International Shipping | $36.50 | Up to 14 Business Days |
| Pet Food Ground Shipping | $29.95 | 7-12 Business Days |
| Vaccine Shipping | $29.95 | TBD |
Once your order has been successfully placed, you will receive an email confirmation, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable.
FREE Ground Shipping On Orders Over $ 85
Note: calculated pre-tax, post-promo codes
Exceptions: Pet food and Vaccines are not eligible for free shipping and some oversize / heavy orders. Alaska, Hawaii, and Puerto Rico do not qualify for free shipping . (only the 48 continental states) (call for availability 800-889-8967). All orders that are shipped internationally are ineligible. Certain shipments may require extra shipping cost due to weight or dimensions . If this is required, your order will be held until we can advise you of extra charges .
Ground 4-8 Business Days
Shipping is $ 5.95 for orders under $ 80 (Calculated pre-tax, post-promo codes). Certain shipments may require extra shipping cost due to weight or dimensions. If this is required, your order will be held until we can advise you of extra charges.
Exceptions: Very few items have an additional shipping surcharge. This will be stated on the item page. Note: Rarely, some shipments may take longer due to mail carriers .
Priority 2-4 Business Days
Shipping is $ 8.95
Exceptions: Shipping carrier may vary. Priority shipping does not guarantee a USPS Priority delivery. Restrictions may apply to certain items. Please contact us directly for more information. Some items marked on the item page as restricted. Examples: Items that list ORM-D and Pet Foods and other large or heavy items / orders.
Express Shipping (1-2 Day)
Exceptions: Alaska and Hawaii are not eligible. Items listed as ORM-D or items that specify ground shipping only. Express 1-2 days shipping orders are only shipped Monday – Wednesday. Weekend delivery is not available, so orders Friday Express will ship on Monday and arrive on Tuesday. There are size limits for Express orders. Generally, the maximum size is roughly 3-6 bottles or averagely sized items. If you have selected Express 1-2 day shipping and your order is too large, your order will be shipped Priority instead and the Express 1-2 day fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.
Canada and UK shipping
Exceptions: If ordering Azodyl or other refrigerated items please call 800-889-8967 or chat before placing your order. Note: You are responsible for the importation of your order . We can not be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region . Packages returned by customs may incur a restocking fee . There may also be additional duties, fees or taxes imposed by customs. Canada Post calls these COD (Collect on Delivery Fees) which includes a $ 7.25 administration fee. The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs .
Exceptions: Some items marked on the item page as restricted .
Examples: Items that list ORM-D and Pet Foods and other large or heavy items / orders.
International
Shipping is $ 36.50 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary.
We ship via Express Mail. Shipping is automatically calculated when you enter your address information. Certain international shipments may require extra shipping cost due to weight or country location. If this is required, your order will be held until we can advise you of extra charges. Please note, we do not ship pet food internationally and we do not ship any edibles to Brazil. Please allow up to 14 business days for your international shipment to arrive.
Note: You are responsible for the importation of your order. We can not be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. There may be additional delays in your shipment due to customs. Packages returned by customs may incur a restocking fee. There may also be additional duties, fees or taxes imposed by customs.
Australian Customers: Please check with AQIS ( https://www.agriculture.gov. Au / travelling ) to make sure that you have all of the proper documentation necessary for importation of our products into your country .
Hawaiian or Alaskan Customers: Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.
Refrigerated Items: If you order a refrigerated item to be shipped internationally, we can not guarantee that it will stay or arrive cold. Please be aware of this before ordering and plan accordingly.
Note: We are a US company selling US products. If you order an electronic product that plugs into a power socket the specifications will be US standard 110/120 Volt. You will need a special converter for it to work properly internationally . We are not responsible for any damage caused if the converter or device malfunctions when plugged into a non -US standard 110/120 Volt outlet.
Hawaiian or Alaskan Customers
Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.
Australian Customers
Please check with AQIS ( https://www.agriculture.gov. Au / travelling ) to make sure that you have all of the proper documentation necessary for importation of our products into your country .
Canada Shipping
Canada Shipping is $ 24.99 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary. We ship via USPS for most orders. Note: You are responsible for the importation of your order. We can not be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know you’re regulations for importation into your country or region. Packages returned by customs may incur a restocking fee. The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.
Express 1-2 Days Shipping
Most Express 1-2 Days order will ship via FedEx. (Please provide a physical address for shipping details as this shipping method can not be sent to a PO Box). There is no weekend delivery, so orders shipped Friday Express 1-2 Days will arrive Monday. There are size limits for Express 1-2 Days orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected Express 1-2 Days shipping and your order is too large, your order will be shipped Priority instead and the Express 1-2 Days fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2: 00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.
For some heavier shipments, only ground shipping may be available. If this is the case, any priority / air shipping charges you have selected will be credited to you before shipping and also may not be qualified for free delivery on orders over $ 85. Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.
Returns
We want you to be happy with your purchase! If you’re not completely satisfied, you can return your item within 30 days.
Please follow the instructions below to return your item.
- Your return must be in saleable condition. Open and / or used merchandise can not be returned.
- Damaged and / or defective merchandise from an online order can not be returned to the store.
- If you have received damaged or defective merchandise, or need to make an exchange, please email us prior to returning the item.
Returns to My HappyPets Boutique
- Please allow up to two weeks for your return to be processed and refund issued.
- You will receive a refund for the purchase price and applicable sales tax. Your refund will be issued to the credit card used at the time of purchase.
- Shipping and handling charges will not be credited unless the reason for the return is our error.
- All exchange orders are processed separately as a new order.
Please complete a return form and send it with your item to:
My Happy Pets Boutique
How to Return Items?
Option 1: Request a postage-paid return label.
Please allow up to 3 weeks for us to receive and process your return with a prepaid label. We will deduct $ 10 from your order refund for return postage when using the postage-paid return label. Return tracking information will be available online once the package has been scanned with the carrier. You will receive an e-mail once your return is processed and the refund is issued.
- Before sealing your package please make sure to include a copy of the invoice or return form.
- Affix the printed return label to the outside of your box.
- For USPS Labels – leave your package where you normally leave outgoing mail or take it to your local post office.
- For FedEx Labels – please bring the package to your nearest FedEx.
To receive a prepaid label please request one when calling for an RMA number.
Option 2: Pay the return postage yourself.
The package can be taken to a postal carrier of your choosing and mailed to the following address:
– Returns
My Happy Pets Boutique
The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.
Cancellations & Modifications
Cancellation or modification requests for an order can be made if it has not been sent to our warehouse for processing yet. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel or modify it. We are not responsible for orders that can not be canceled or modified after an order has been submitted.
